Shipping and Returns
RETURN POLICY : Merchandise returned within 30 days of USPS delivery date are eligible for a full refund. Shipping charges are non-refundable. Returns are free if eligible merchandise is $50+. If your return does not meet this criteria you will be charged $6.90 for return shipping.
Returns must be unwashed, unworn, smoke, deodorant and perfume FREE. All original tags must be attached.
All jewelry, bags, accessories, and hats are final sale and ineligible for refund. Any items marked FINAL SALE are ineligible for refund.
All returns MUST be postmarked within 30 days of USPS delivery date or returned in store within 30 days of USPS delivery date. Any orders returned after 30 days of the USPS delivery date will only receive a 50% refund OR shipped back to the customer at the customer’s expense.
Once your return is received in unworn condition with tags attached, please allow us 2-3 business days to process your refund.
FINAL SALE ITEMS : Merchandise marked FINAL SALE is not eligible for a return or refund. All jewelry, accessories, and hats are final sale.
EXCHANGES : Unfortunately, we do not offer direct exchanges. We recommend ordering the size or style you would like to exchange for and immediately return the size that did not work. Once received, a full refund will be processed for the unwanted item.
SHIPPING : We offer free shipping for U.S Domestic orders $75+ (standard shipping). Orders under $75 will be charged $6.90 standard shipping. Shipping is non-refundable. We offer free returns on orders $50+ with merchandise eligible for return.
You will be sent a USPS tracking number so you can anticipate when your package will arrive. If you have any other questions, please contact us!
NEED TO REQUEST A RETURN LABEL?
Email us at info@ShopPalmerPlace.com to request a return label. In this email, please let us know your order # in the email subject, what items you would like to return, and the reason for their return. We will respond within 1-2 business days with a prepaid return label. If possible, please return merchandise in its original packaging.
Any return label requests not sent to info@ShopPalmerPlace.com will not be processed. No return labels will be issued for any requests outside the 30 day return policy.